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Terms and Conditions

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How to order

You can search through our website to design and order your banner, choose a chevron kit for your vehicle, have your favourite picture as a canvas print or you can go for some magnetic signs or many more. For better view and to safe your time we created few categories to help you find what you are looking for. Simply search in Categories to find out more. As you browse you may add to the cart whatever you like and you can find it straight away on the right hand site of our website. When you feel like reviewing your card to proceed your order or to make some changes simply click on the cart to do so.

Checkout and Payment

Next step is Checkout where you can check your basket, eventually do some additional changes. You need to complete a billing address possibly delivery address if is different. After that you need to confirm your details and just simply make your payment using your credit card, debit card or Pay Pal account.

We wish to make your shopping as much comfortable as we can. For your comfort you can choose from various types of payments. Shopping with us is safe and securely protected.

Shipping and returns

MSP-Signs provide shipping both within the UK and internationally. From the time we receive your payment, we send most of our orders out within 24 hours depending on product so the delivery time may vary. Although all orders we receive are dealt with promptly and dispatched as soon as possible. Orders made after 4pm will be classed as before 4pm the following day. Weekend orders are classed as before 4pm Monday. We generally start work on your order as soon as we receive it and as such orders placed via the website cannot be cancelled. Most orders are generally received within 48hrs, but please allow up to five working days for delivery. If you place an especially high-value order we reserve the right to contact you for further confirmation of your delivery details, prior to authorization.

If you don't receive your order in a reasonable amount of time then please contact us. We have to allow 15 working days to elapse before Royal Mail considers an item lost, after that time we can claim against Royal Mail and issue you a new set of plates. Royal Mail allows 15 working days to allow enough time for the plates to be returned to us in the event of delivery problems.

We reserve the right to charge a £5 admin fee if you cancel your order before it is made and dispatched. This is to cover the costs we have already incurred taking your order - for example credit card processing costs. Orders that have already been made cannot be cancelled under any circumstances.

Customer Errors

Motor Show Planet Signs make all orders with information you enter when you’ve placed your order. We cannot be held responsibility for any errors made by the customer. The packing note shows the order as entered by the customer. We are not obligated to give refunds for personalised items if the mistake is yours.

Complaints

Motor Show Planet Signs values our customer’s satisfaction very highly. If you have any complaints regarding your Web Order please e-mail: info@msp-signs.co.uk

Returns Policy

Motor Show Planet Signs will be happy to give a prompt replacement if is the return result either from an error made by us or from a damaged or defective item. However, you must notify and return the damaged or defective product and this must be received by us within 14 days of delivery to you. You will not be charged any additional postage or handling fees for replacement. To make a return, please give the reason for the return and wrap the package securely.

Important! Please do not send us the goods back before you contact us via email detailing your complaint. To make a complaint via e-mail info@msp-signs.co.uk please provide us with your full name, invoice number and the nature of your query. In case you are right and we are wrong we will replace your order immediately.

Return your order to our address below:

MSP-Signs.co.uk LTD
57 Fyfield road
Rainham
Essex
RM13 7TX

Copyright

Please be aware that by supplying us with your artwork, you take responsibility for it and you agree that you have the copyright or licence in the image or the written permission of the copyright owner to use the photograph / artwork. Motor Show Planet Signs will be held no responsibility for any copyright issues arising as a result of you supplying us with any image or artwork that is in breach of copyright.

Artwork supplied

Motor Show Planet Signs cannot be responsible for the final outcome of a print if:

  1. The photograph / artwork you supply are poorer quality.
  2. The photograph / artwork are not suitable for a print size required.

Although we will do our best to give you a perfect quality finish, however, we cannot be held responsibility for the final product if your provided photograph or artwork is of inferior. It is your responsibility to ensure that all colours, sizes and cropping areas are indicated and where necessary corrected. Should we receive a low quality images or photos MSP-Signs can process them only if you (the client) have confirmed and agreed back to us. Although, MSP-Signs will print artworks exactly as supplied by you the client unless requested otherwise.

Right to refuse artwork

Motor Show Planet Signs reserve the right to refuse supplied artwork if this is considered of very poor quality or in opposition to our company morals and principles. For instance, should we receive some racial discriminating picture, pornography, poor artwork, immoral or illegal materials we will not progress your request and your order will be cancelled.


Thank you for shopping with Motor Show Planet Signs.