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Questions And Answers

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1. What is the best way to find a product I am looking for?

For a better view and to safe your time we’ve sorted our products into categories to help you find what you are looking for. As you browse you may add to the cart whatever you like and you can find it straight away on the right hand side of our website. When you feel like reviewing your card to proceed your order or to make some changes simply click on the cart to do so.

2. How to pay?

Proceed to checkout where you can review your basket, eventually do some additional changes. You need to complete a billing address, possibly delivery address if is different. After that you need to confirm your details and just simply make your payment using your credit card, debit card or Pay Pal account. If you’ve chosen a product requiring a graphic, after payment you will be re-directed to upload your artwork.

3. Do you deliver goods just within the UK?

Motor Show Planet Signs provide shipping both within the UK and internationally. Please ensure you’ve chosen a correct postage otherwise your order will be delayed.

4. How long does it take to get my order?

From the time we receive your payment, we send most of our orders out within 24 hours. If a graphic is required the order will be shipped after your approval. Any order after 4pm will be classed as before 4pm the following day. Weekend orders are classed as before 4pm Monday. We generally start work on your order as soon as we receive it. Most orders are generally received within 48hrs.

5. I didn't receive my order on time. What to do?

If you don't receive your order in a reasonable amount of time then please contact us via email info@msp-signs.co.uk or Great Britain number 0203 714 2239.

We have to allow 15 working days to elapse before Royal Mail considers an item lost, after that time we can claim against Royal Mail and issue you a new order.

6. I've just received my order but it is damaged.

Motor Show Planet Signs will be happy to give a prompt replacement if is the return result either from an error made by us or from a damaged or defective item. However, you must notify and return the damaged or defective product and this must be received by us within 14 days of delivery to you. You will not be charged any additional postage or handling fees for replacement. To make a return, please give a reason for the return and wrap the package securely. For more details see our Terms & Conditions.

7. How to fit our vehicle graphics?

After purchasing a vehicle graphics from us you will receive a package (cardboard envelope or tube depending on the type of the product). Our client’s experience that the graphics are really easy to fit and they are very satisfied with the look. However not every sticker is easy to mount. You should concern about your proficiency in fitting the graphics.